Terms of service
•U.S. sales only.
•Purchase price must be over $50.00 for live animals.
•Shipping is $50.00 Fedex priority only on live animals.
•The shipping address that is entered into the “shipping address” info slot at check out is where the box will be shipped too. If you put your home address, the box will be delivered to your home. If you want the box held at FedEx for pick up, then enter the FedEx location address. Please note only approved FedEx hubs will accept live animal deliveries. Live animals can not be held at Walgreens, Dollar General or Kinko’s. If you need help finding your local hub, contact us before check out.
•Additional shipping costs for t-shirts and other non live items will be auto calculated at the time of check out
•Live arrival guaranteed. You must accept & sign for package on the first delivery attempt the day the package is delivered.
•Temperature must be below 90°F or above 35°F.
•Orders ship Monday, Tuesday and Wednesday. Orders generally ship the day after being placed, or the following Monday.
•Overnight shipping does not mean that you will get your order the next day
•Even when paying for overnight delivery, fedex still experience delays sometimes.
•Accommodations should be made for delivery day in the event the box takes an extra night for delivery.
•If you can not be home for the expected delivery day and the day after, we recommend holding the box at a local FedEx hub for pickup at your convenience. Be aware that not all FedEx locations will hold live animals for pick up.
• Fedex stores such as kinkos, Dollar general and Walmart etc will not hold live animal shipments for pick up. Pick up boxes must be held at approved FedEx hub locations.
•Weather or temperature shipping delays may accrue in places experiencing harsh weather.
•Issues with shipment must be reported to us by 8 PM the night of delivery.
•Photos of DOA's must be provided of the deceased animal. Additional photos or videos may be requested.
•Carrier delays are fully covered and guaranteed for live arrival, even if shipments are delayed.
•Listed sizes of animals are approximate. Refunds will not be issued for size discrepancies.
-Refunds are issued the same day claims are made. However they can take up to 10 business days to clear sometimes depending on how the payment was made. This is beyond our control and doesn’t mean a refund wasn’t sent. please be patient while the refund is processed.
•All of our shipping is guaranteed for live arrival, even when there are carrier delays. In the event of a DOA, just let me know and we will work out a refund or replacement. When there are delays, I don't recommend calling FedEx. There is usually little that can be done by calling them, and it sometimes can cause further delays. In my experience it is best to wait it out, and let the package run its course.
•Freebies do not fall under the LAG